How long does delivery take?

Orders are normally dispatched within 48 hours and take between 5-7 working days to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

How can I track my order?

After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please do not panic, the tracking number can take up a few days to load on to the system. Contact us via email and someone will assist you.

What if my order is lost or damaged?

We will happily replace or refund lost or damaged orders free of charge.

ORDER CHANGES AND CANCELLATIONS

 Can I change my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.

Can I cancel my order?

Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be canceled.

ORDER RETURNS AND EXCHANGES

Can I return my order?

Yes, returns can be made up to 15 days after receiving your order, as long as they're unused and in their original packaging. To initiate a return, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you with a refund confirmation.

Can I exchange my order?

Yes, exchanges can be made up to 15 days after receiving your order. To initiate an exchange, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you once your exchange order has been dispatched.